2016-05-29, 07:44
When I start up the app everything is fine but when I start watching my favorite movies the screen becomes black then it changes colors to what ever the movie is on I can't see anything else except that.
2016-05-30, 02:58
Welcome to the forum! So many new users today.
We're going to want a bit of info from you to better assist.
1) Let's get some system details. Are you using Windows, OpenElec, Android?
2) What is the app? Do you mean the Kodi app?
3) If you are unable/ unwilling to submit a log...you can start by re-installing Kodi on your device and try a few other videos. Make sure they work outside of Kodi. We want to rule out that your system can handle them or that they aren't broken.
Still having issues, you need to get us a quick debug log. It takes all of 2 minutes to test, copy, and submit.
--Settings/System/Logging -- turn on the debugging tabs
--replicate the error
--grab the log from the location that is listed on the screen
--copy the info to pastebin.com
--drop the pastebin url here.
Try not to do a bunch of stuff after. The smaller the debug file, the better it is to figure out.
So easy.
We're going to want a bit of info from you to better assist.
1) Let's get some system details. Are you using Windows, OpenElec, Android?
2) What is the app? Do you mean the Kodi app?
3) If you are unable/ unwilling to submit a log...you can start by re-installing Kodi on your device and try a few other videos. Make sure they work outside of Kodi. We want to rule out that your system can handle them or that they aren't broken.
Still having issues, you need to get us a quick debug log. It takes all of 2 minutes to test, copy, and submit.
--Settings/System/Logging -- turn on the debugging tabs
--replicate the error
--grab the log from the location that is listed on the screen
--copy the info to pastebin.com
--drop the pastebin url here.
Try not to do a bunch of stuff after. The smaller the debug file, the better it is to figure out.
So easy.
