[ixtqg1f0h]

I'm having trouble signing in.  It works fine on my Debian desktop running Kodi 20.2.0 but when I try to sign in on Kodi on my Android 12 tablet I get the following error in the log:
https://pastebin.com/8piXaVZs

This is from the same WAN ip address as my desktop. For comparison here is my desktop's Kodi successfully authenticating me with itv:
https://pastebin.com/qDkp1fn5

Any ideas?

[kereltje]

Any ideas?

No, apart from the obvious that you've somehow not entered your username or password correctly.
I've seen 403 - Forbidden on sign-in in the past. FAIK it is just one of the normal responses to a failed login, but it's been a while since I've tested these things and ITVX is in continuous development.

Ideas to investigate further:
- Just check again if your username and password are entered correctly. (Use the 'Show password' button on the on-screen keyboard.)
- Although sign in is not geo restricted (AFAIK), some IP addresses may be blocked. How are you so sure that ITV sees the same IP address for your tablet and PC?
- Copy the file itv_session in the add-on's userdata from the PC to the tablet. Restart Kodi and try if you can play a stream without having to log in. Preferably just as test; as a permanent workaround it won't bring us any closer to the cause.
- What is the exact error message you see in Kodi?
- In viwX's settings -> General set Log Level to debug, restart Kodi and make a new log

Please post a full debug log. Search the log for 'username', 'password' and anything ending with '_token' to remove privacy sensitive data. ViwX should not log this (if you find it does, pleas let me know), but libraries like urllib3 and curl may.

Success!

[kereltje]

There is a new release coming up with new features, like Continue Watching, My List, Recommended.

If you like to join in testing, 1.2.0-beta is available as zip file on 
https://github.com/dimkroon/itvx-for-kodi/releases
and kodi file source https://dimkroon.net/kodi-addons/

The new listings can be found under 'My itvX' in the main menu.
All programmes and series now have a context menu option to add/remove the programme from My List.

I'm very interested to hear if and how these new features work for you.
If you find any irregularities please drop a note here, or file an issue on github.

[kereltje]

Version 1.2.0 is on it's way.
Besides the new features introduced in the beta, it also includes adaptations to changes ITV made in recent days that severely crippled viwX.

Changes:

Fixes:

• All categories failed to open due to various changes at ITVX.
  
• Error on opening some series named 'Other Episodes', due to changes at ITVX.
  
• Some sub-collections failed with error 'Not Found', due to error in ITVX data.
  
• Added support for hero and collections items of type 'page'. Fixes some collections being empty, or hero item not shown.
  

New features:

• Added a 'My itvX' entry in the main menu with:
  • My List - ITVX's My List.
    
  • Continue Watching: supports continue watching on different devices and different platforms.
    
  • Because You Watched: recommendations by ITV based on a recently watched programme.
    
  • Recommended: general recommendations by ITV.
    
• All programmes and series now have a context menu item to add/remove the programme to/from My List.
  

Other changes:

• When not signed in, a user is now always offered to sign in via viwX's settings when an item was opened that required authentication.
  
• Search now respects setting 'Hide premium content'.
  
• Brushed up README thanks to JohnVeness.
  

I expect 1.2.0 will soon be in the official Kodi repo, but it's also available as zip file from
https://github.com/dimkroon/itvx-for-kodi/releases
and kodi file source https://dimkroon.net/kodi-addons/

Check the first post in the thread for installation instructions.

[aussieboozer]

I have been using the addon for some time on a CCWGTV. Kodi updated to the Omega Beta and generally all is well except that the EFL highlights show comes through with such terrible quality that it is unwatchable. I tested with After the Flood and it is watchable though better on the ITVX android tv app. What resolution streams should I expect?

[kereltje]

All recent streams should play at 720p, older streams may have lower resolutions. Viwx does the same as a regular web browser, so you could check with a standard browser what quality is available. 

The visual quality of a stream is not determined by resolution alone, but also by bit rate and content. A sports programme where almost everything moves can look pretty bad, while more static images from e.g. a quiz show can look quite well with the same resolution and bit rate.

All ITV streams are mpeg dash steams, which by it's nature can contain different qualities of the same programme. The InputstreamAdaptive addon (IA) takes care of selecting the right quality, based on various parameters, like the resolution of your screen and the speed of the internet connection. I think it's worth checking IA settings to ensure there's nothing preventing IA to use high quality streams. I don't know what a CCWGTV is, but if it played alright on Kodi Nexus, it should do so as well on Omega. If you cant't fix it in IA's settings, you'd better take it up with IA.

[chrissxuk]

Just recently subtitles stopped working for me on this addon. Is it just for me or for everyone?

[kereltje]

Subtitles are working fine with me.

[chrissxuk]

Subtitles are working fine with me.

It is very odd because subtitles worked on live TV for me but not any any catch-up and I've since discovered it's exactly the same via the official itvX app on my Samsung TV.

I think this issue may relate to my SmartDNS which I won't expand on because I think that's not allowed in this group. 

Thank you for your feedback though that was very helpful.

[kereltje]

Live and VOD subtitles are handled very differently.
Live is automatically handled by Inputstream Adaptive, but you need to activate subs in Kodi's subtitle menu before they will be shown on screen.
VOD subs are handled by the addon, but you need to specifically enable that in the add-on's settings. I trust you've checked this setting?
If you happen to use TranslateSubs, try to disable automatic translation in it's settings.

[chrissxuk]

Live and VOD subtitles are handled very differently.
Live is automatically handled by Inputstream Adaptive, but you need to activate subs in Kodi's subtitle menu before they will be shown on screen.
VOD subs are handled by the addon, but you need to specifically enable that in the add-on's settings. I trust you've checked this setting?
If you happen to use TranslateSubs, try to disable automatic translation in it's settings.

Thank you for that information. I still think this issue is nothing to do with Kodi or your addon because I get the same issue when watching on my Samsung TV via the official app. The problem is to do with how my Internet traffic is being handled. I am not in the UK.

[kereltje]

Just released Version 1.2.1

Changes:

Fixes:
All categories failed to open with KeyError('pathSegment') due to a change at ITVX.

Other changes:
- Schedules of live channels are now listed up to 6 hours in the future (was 4 hrs).


I expect 1.2.1 will soon be in the official Kodi repo, but it's also available as zip file from
https://github.com/dimkroon/itvx-for-kodi/releases
and kodi file source https://dimkroon.net/kodi-addons/

Check the first post in the thread for installation instructions.

[chrissxuk]

Will the feature/HD version be updated?

[kereltje]

Done

[chrissxuk]

Done

Thank you 👍