[Obsidian1]

I have Kodi installed on a Win 10 PC, Nvidia Shield (Android 9) and an Android TV STB (Android 11). The issue I'm about to describe occurs on all these devices. The problem also occurs when running Kodi 18.x, Kodi 19.x and Kodi 20.x on these devices. I have tried several different skins including Arctic: Zephyr - Reloaded, Embuary (Matrix), Aeon Nox: SiLVO, Rapier and a couple others. The problem persists with all these skins.

The problem is that whenever I select a movie the movie loads, but the Kodi "Busy Spinner" doesn't stop spinning. The only way to watch the movie WITHOUT THE SPINNING BLUE WHEEL running is to press the Escape Key (Win10) or the Return Key (Android). After either key is pressed the movie freezes for an instant, fast forwards a bit and then the blue spinning wheel disappears. 

The weird part is that if I select a movie from a movie LIST VIEW, this behavior does not occur. The infinite spinning blue wheel ONLY occurs if the selected movie is played from the Wall View - the main view (home view) in the Embuary (Matrix) skin for example.  

I'm not a coder but I added the following two lines of code to the Embuary skin's Embuary_Includes.xml file (lines 793 & 794):
<animation effect="fade" start="0" end="100" time="240" reversible="false"condition="true">Conditional</animation>
<animation effect="fade" start="100" end="0" time="240" reversible="false" condition="Window.IsVisible(fullscreenvideo) | Window.IsVisible(FullscreenGame)">Conditional</animation>

These two lines of code stops the spinning wheel (it disappears). The movie plays as it should. And I can control the movie's pause/play and FF/RR from the remote...but, I CAN NOT ACCESS the video OSD, with the pause/play, FF/RR, CC, settings, etc., UNLESS the Escape Key (Win10) or the Return Key (Android) is pressed. 

Any ideas/suggestion on how to correct this issue would be very appreciated! Thank You!

[Hitcher]

Pretty sure it's not a skin issue but something else. Can you post a full debug log of this happening?

[Obsidian1]

Yes, I can post a log of this happening. I ran a "Debug" log yesterday while the event was occurring. The event begins around 3:58PM. I'll need to edit the debug log to remove personal information.

A couple of things:

1. In re-reading my post, I note that I forgot to state the behavior described only occurs when streaming movies from my IPTV service - WHEN SELECTED FROM A WALL VIEW. The movies play correctly from the LIST VIEW. The IPTV service provides a Kodi repository to install their service. You'll see the IPTV plugin being called in the log file. The test movie is named Dolphin.
   
2. I don't remember how/where to post my debug log such that you can see my logs. Can you please provide instruction on how/where to post my debug log? THX.
   

Thank you in advance for your assistance. Please let me know if you need anything else!

[Hitcher]

To receive meaningful assistance you will need to provide a full debug log.

The instructions are here... debug log (wiki)

If you are using the Basic Method, then ensure the following is applied...
1.Enable debugging in Settings>System Settings>Logging,
2.Restart Kodi
3.Replicate the problem.
4.Upload the log to Kodi Paste Site manually or use the Kodi Logfile Uploader. (wiki) With either method post the link to the log back here.

If you are using the Advanced Method ensure you have correctly created and applied the advancedsettings.xml file (wiki)

In both instances, you should see the word DEBUG throughout the log.

Note: Full logs only. No partial or redacted logs
Do NOT post your logs directly into the forum. Use the Kodi Paste Site. Post the link to your pasted log in the forum

[Obsidian1]

Thank you!
I just uploaded my debug log file. The only redacted items are the username and password used to access my IPTV service.

[Obsidian1]

Oh, I used the Kodi paste site to upload the Debug log file...

[izprtxqkft]

there is no backend to the paste site, you have to include the link here for anyone to see it other than you

[Obsidian1]

Thanks for the info...I PM'd Hitcher with the link to the debug file.

[Hitcher]

Please don't PM it to me, post it here.

PS It wasn't even a full debug log.

[Obsidian1]

Ok, here's the debug log - nilibegaxa.kodi (paste) 

I ran this debug file on my Android STB. I restarted the STB. Opened Kodi. I then navigated to the System>Logging and enabled debug logging. I then selected a movie from my IPTV provider. I let the movie load. Pressed the ok button on the remote...maybe a couple of times. No video OSD appeared. I then pressed the return key followed by pressing the ok key and the video OSD appeared. (I did scroll right to the OSD's info button and selected it). I pressed the return key to get out of the video OSD. I then pressed the ok key and the OSD's stop button. I then quit Kodi.

Thank you!

[Karellen]

The forum moderators have determined that banned addons (wiki) are present on your system. To receive assistance here, these banned items must be removed. If a clean log is not submitted within 3 days, then the relevant post(s) will be removed after this time.

[Obsidian1]

Thank you for that information. I looked through the list of banned addons from the link you provided. I do not see any of those banned addons present in my system. The closest possible banned addon I see is something called <Apollo>. I do not have <Apollo> present on my system. I have a paid IPTV service called Apollo Group TV. I don't believe <Apollo> and Apollo Group TV are the same thing...are they? Please advise as I'm not interested in using banned addons. Thank you again!

[Karellen]

I don't believe <Apollo> and Apollo Group TV are the same thing...are they?

Can you provide the link to the website for Apollo Group TV and I will check it out.

[scott967]

FWIW I do see apps on Google Play and Apple store that access Apollo Group TV.

scott s.
.

[Obsidian1]

Here's the link https://apollogroup.tv/

Please let me know what you discover.... Thank you!